Discussion topic: Paid bill early

This message was authored by: Cjenk95 · ‎06 Apr 2024

I paid my bill early but sky are still trying to take another payment through direct debit. Is there anyway to stop this?

This message was authored by: Daniel0210 · ‎06 Apr 2024

@Cjenk95

No. You've made a manual payment when there is no need to.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎06 Apr 2024

No. Manual payments are unnecessary and can cause exactly this. When the overpayment appears on your Sky account as a credit, you can contact Sky to request a refund. We may be able to get help with this for you at that time.

This message was authored by: PandJ2020 · ‎06 Apr 2024

As an automated payment was pending making a manual payment is towards next month's bill.

Don't be tempted to try and block the automated one as your services may well be restricted...

(As noted, let it happen and request a refund if it's an issue)

I am just another Sky customer and my views are my own

Discussion topic: Paid bill early

Paid bill early

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