Renewal-

[Jonf3]

Just finished renewing my tv and broadband contract. Finally after threatening cancellation, spending hours on the phone and chat line i was offered a sensible price some 30% less than the initialrenewal price. Why could this price not be offered at my first phone call instead of weeks of phone and chat conversations, postal offers from Sky etc.

In my view Sky are reliant upon customer apathy to accept stupendous price rises instead of giving an upfront fair price - I laugh at my platinum customer status as new customers get even better deals

[caesarome]

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@Jonf3 wrote:

I laugh at my platinum customer status as new customers get even better deals

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Your VIP tier counts for nothing when it comes to offers and discounts as you have discovered.

[Daniel0210]

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@Jonf3 wrote:

new customers get even better deals

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@Jonf3 

Yes, the deal you're seeing will be for new customers. You would have benefited from a similar deal xx years ago. Comcast seem to want to attract new customers whilst sometimes losing current ones. If you had moved elsewhere, when that discounted deal ended you'd probably find yourself in the same boat and after 18 months Sky would class you as a new customer if you wanted to return. 

[JonP83]

I agree, Sky are not bothered about existing customers.  I had a price increase of over 20% taking my bill to over £90 (Stream customer), they offered me £8 off, but with a reduction in services (loosing Ad-skip and lower Netflix tier).  New customers would have paid just £20 less than I was quoted and had (ad-skip included).

Cancellation requested and will go elswhere.

[Jzeee]

What was your upper limit quoted, before they applied the 30% discount.