Technical error showing

[Jane4814]

Hi all I have been trying since yesterday to order broadband and TV. I can't order it as it shows technical error. I've cleared my history and tried a do browser still no luck The chat bot isn't helpful and takes me round in circles. Is there anything else I could try before queuing Thank you

[Chrisee]

@Jane4814 there are several reasons why the online order systemisn't taking the order the most common is the order involves a change that needs tombe discussed over the phone. 

[Jane4814]

Thank you for your reply

[Chamile]

I have the same problem. The error message simply says to try again later. I have called Sky and they would be able to help me to sign up for a new broadband account but could not offer the additional £100 voucher that was promised in the new customer promo. Is this just a cheap way of backing out of the promo offer??

[caesarome]

It could be that whatever the £100 offer is it is an online only offer so can not be claimed via the phone.

[Chamile]

It is an online offer which I discovered through Comparethemarket.com (Ultrafast +, 500Mbps, 18 month contract). In fact, I received an email from Sky with a link to complete the order online to secure the voucher. This is were I inevitably hit the "Technical Difficulties - try again later" error. The Sky agent on the phone was capable of completing the order, but without the voucher; so I declined. Seems odd that it should be so difficult to place an order for a new broadband service.

[Mark39]

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@Chamile wrote:

I have the same problem. The error message simply says to try again later. I have called Sky and they would be able to help me to sign up for a new broadband account but could not offer the additional £100 voucher that was promised in the new customer promo. Is this just a cheap way of backing out of the promo offer??

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Have you tried clearing your browser cache? Or ordering using your browser's incognito/privacy mode?

[Chamile]

Yes. I have also tried three diffeerent browsers on my laptop and on my mobile phone - Same error.

[Jane4814]

I phoned them got as far sorting the contract and the asked for payment! Online there was no upfront payment. I refused to continue. As it happens I received a bill from my current provider and I still have a little while till the end of the contract. I'd be penalised if I left now. Sliver lining and all that lol