on 15-03-2014 03:52 PM
Solved! Go to the solution
on 15-03-2014 03:56 PM
on 15-03-2014 07:30 PM
on 16-03-2014 11:53 AM
on 17-03-2014 08:23 PM
on 17-03-2014 08:39 PM
on 28-03-2014 01:16 PM - last edited on 31-03-2014 10:38 AM by LiamC88
I have just received a letter asking me to Register for my free Sky On Demand Connector. However, when I try to register it will not allow me. I have both Sky TV and am connected to the Internet by sky. Can you help and advise. My account number:
Wireless Network: <REMOVED>
on 28-03-2014 04:33 PM
Welcome to the Sky Community!
Thanks for the message and hope you're well.
Could you please confirm weather you have used our On Demand service before?
on 30-03-2014 12:58 PM
i have had the same problem.letter telling me i can register for the on demand connector,then when i try it tells me either i have connected in the past or my box is too old.niether is true,so why am i and lots of others having this trouble? you would think sky could sort this out quickly.
on 31-03-2014 10:45 AM
Hey Colette+Kildunne and duchessdonna,
Thanks for getting in touch.
I can see how keen you are to be able to claim a free wireless On Demand connector but when doing so you have been unsuccessful. To be able to order one you need to meet certain criteria, the first one is that you must never have connected your Sky Box to your router using a wired(ethernet cable) connection, if you have done this (even for a few minutes) you would not be able to claim our On Demand connector. The second one is that you must have a compatible Sky+HD box in order to gain access to the On Demand content. If you do not meet this criteria you would not be entitled to our free wireless connector unfortunately.
I am sorry I could not be of more help, please let me know if you have anymore questions.
on 08-04-2014 10:58 AM
Second Sky HD Box has never been connected to On Demand due to distance from router.
Our first box has been connected to On Demand but your terms state "if the box has never been connected".
So on that term, the box should qualify for a free connector!
No offence to Sky, but how many customers are getting fed up with the amount of freebies you give to new customers whilst your existing ones get increased bills rather than a great promotion or a freebie!