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Protégé
shavy
Posts: 202
Joined: ‎19-12-2012
Accepted Solution

Sky Go not working? Error t:6038 / c:4110

Anybody any ideas?

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Explorer
hellbentyaz
Posts: 12
Joined: ‎05-02-2011

Re: Sky Go not working? Error t:6038 / c:4110

I've got the same. I'm using Chrome, gonna try IE. What are you using?

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Explorer
hellbentyaz
Posts: 12
Joined: ‎05-02-2011

Re: Sky Go not working? Error t:6038 / c:4110

I've tried IE with the same message. I have checked Adobe and Java etc, but all up to date. This is what we pay for....:smileymad:

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Getting There
w1ganer
Posts: 1
Joined: ‎08-04-2013

Re: Sky Go not working? Error t:6038 / c:4110

yes same here ...trying to watch sky sports 1

 

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Protégé
shavy
Posts: 202
Joined: ‎19-12-2012

Re: Sky Go not working? Error t:6038 / c:4110

I`ve also tried chrome and IE, and am also trying to watch the derby! Really annoys me that this is why we pay SKY the money to watch these things and CAN`T!

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Super User
caesarome
Posts: 46,199
Joined: ‎27-10-2010

Re: Sky Go not working? Error t:6038 / c:4110

Hopefully this will fix it:

 

1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2.Click on the Application Storage tab.
3.Ensure the box is checked to Enable Application Storage at the bottom of the window.
4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Protégé
shavy
Posts: 202
Joined: ‎19-12-2012

Re: Sky Go not working? Error t:6038 / c:4110

You`re the man!!!  :smileyvery-happy:

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I'm New Here
JimHolli
Posts: 1
Joined: ‎08-04-2013

Re: Sky Go not working? Error t:6038 / c:4110

You Hero!! Cheers man :smileyvery-happy:

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Getting There
27Toyah
Posts: 1
Joined: ‎07-05-2013

Re: Sky Go not working? Error t:6038 / c:4110

I did this and it still hasn't worked :smileysad: It came up with error c:1E10 ???

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Staff
Andy-F21
Posts: 3,649
Joined: ‎20-08-2012

Re: Sky Go not working? Error t:6038 / c:4110

Sorry to hear that the steps Caesarome posted haven't helped with this 27Toyah, hopefully I'll be able to help with this :smileyhappy:

 

Give the steps within our Sky Go Knowledge Article a go as they should help get this issue resolved.

 

Once you've followed these steps, reboot your PC before trying to access Sky Go again.

 

Please come back to us and let me know how you get on with this and if these steps don't help, I'll look in to this further for you.

 

Thanks,

 

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Getting There
foxy69
Posts: 4
Joined: ‎19-05-2012

Re: Sky Go not working? Error t:6038 / c:4110

That did it for me, Thankyou.

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Getting There
Rees56
Posts: 2
Joined: ‎17-08-2013

Re: Sky Go not working? Error t:6038 / c:4110

Thanks, that worked straight away

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I'm New Here
Cpap
Posts: 1
Joined: ‎17-08-2013

Re: Sky Go not working? Error t:6038 / c:4110

Thank you, very helpful. It worked

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Retired Staff Member
Fraser-H
Posts: 3,055
Joined: ‎14-12-2012

Re: Sky Go not working? Error t:6038 / c:4110

Hey foxy69, Rees56, Cpap,

 

Thank you for letting us know that the steps suggested have helped :smileyhappy:

 

If we can be of any further help in the future please do not hesitate to get in touch.

 

Thanks 

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I'm New Here
Mr+Beeeeeeeeeee
Posts: 1
Joined: ‎21-08-2013

Re: Sky Go not working? Error t:6038 / c:4110

worked for me too, happy bunny!

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