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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Sky plus hd light on router not on permanently

I can download on demand content.Completed loop test on Ethernet cable it is fine and checked all settings on sky plus box but still hd plus light will not come on new sky router.
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Senior Member (Gold)
S1
Posts: 762
Registered: ‎29-10-2010

Re: Sky plus hd light on router not on permanently

HD light on Router will only light up if wired connection not if using wireless connector
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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

Yes wired connection with working Ethernet cable yet the light does not come on despite downloading on demand services okay.tried a friends router too and light still did not come on
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Senior Member (Gold)
S1
Posts: 762
Registered: ‎29-10-2010

Re: Sky plus hd light on router not on permanently

Strange! Light should be permanently illuminated and flash when downloading content. Have you tried powering everything off at mains for 5 mins then turning back on ?
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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

Yes and just completed planner rebuild and hd box software update too ! Must be fault with box then I guess ..
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Occasional Visitor
Warrior5151
Posts: 1
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

I have exactly the same problem all irks ok but light isn't on
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Staff
John-B
Posts: 4,825
Registered: ‎20-01-2011

Re: Sky plus hd light on router not on permanently

Hey All,

 

I have had a wee read over this thread and can see that the light is not lighting up for a few of you, is this causing any technical issues with your services? Or do you just want it to light up?

 

Cheers

John-B
Community Coordinator
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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

Yes want light to come on so at a glance you can see what on demand is doing and that router is working ok ...flashing light useful !!
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Retired Staff Member
Fraser-H
Posts: 3,055
Registered: ‎14-12-2012

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for getting back in touch with us about the light on your Sky Hub not lighting up when connected to your Sky+HD box.

 

Can you confirm if you have tried all the ethernet ports on the back of your Hub?

 

If you can reply to my post to let us know.

 

Thanks 

 

 

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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

Yes did that no luck...
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Retired Staff Member
Fraser-H
Posts: 3,055
Registered: ‎14-12-2012

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for trying this.

 

Can you let me know if the ethernet ports light up when they are in use?

 

Thanks 

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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

Yes they do - each one-also checked ethernet cable by plugging BOTH ends into router - both ends light up too

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Community Coordinator
Chris-McP
Posts: 3,194
Registered: ‎03-12-2012

Re: Sky plus hd light on router not on permanently

Hi thunderbirds078,

 

Thank you for getting back in touch. Are you having any other Internet connection issues? 

 

I look forward to hearing from you.

Chris-McP
Community Coordinator
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Contributor
thunderbirds078
Posts: 21
Registered: ‎20-06-2013

Re: Sky plus hd light on router not on permanently

no all working

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Community Coordinator
Chris-McP
Posts: 3,194
Registered: ‎03-12-2012

Re: Sky plus hd light on router not on permanently

Hi thurderbirds078, 

 

Thank you for replying. Just so I understand all other devices are picking up your Sky Broadboard Connection except your Sky box, when connected via the SkyHub (by Ethernet cable). Is this correct?

 

I look forward to hearing from you.

Chris-McP
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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