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I'm New Here
K+Holland
Posts: 1
Joined: ‎29-07-2013

Skygo wont play on laptop!

Hi, Ive never really had a problem with it before but for the last week or two everytime I log in and click on a program it contiuously says scenario workflow failurecore 20310.. Getting really annoying now, my app on my phone is working fine though..

Please advise on how to resolve this issue.

 

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Super User
caesarome
Posts: 46,176
Joined: ‎27-10-2010

Re: Skygo wont play on laptop!

Try this:

Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.

or

Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.

Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.

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