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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013
Accepted Solution

Why can I not receive catch up on my sky+HD box?

I have tried all the fixes on the help web page but nothing works.  I am trying to access on demand using broadband with an ethernet cable plugged into my router box.  My internet works fine with a 7 mb download speed.  All I get is the original on demand menu.

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Why can I not receive catch up on my sky+HD box?

[ Edited ]

Hi clubswinger,

 

I am slightly confused with your post at the moment so I'll need to ask further questions.

 

Can you tell me if your On Demand service is set out as different tabs or is it set out as a list? Also are you based in the UK or Ireland?

 

I look forward to hearing from you.

 

Thanks,

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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

I am based in UK.  My On Demand is set out in a list.  I am looking to receive the new icons so that I can access BBC iplayer, and so on as I can on my computer. 

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Why can I not receive catch up on my sky+HD box?

Thanks for replying clubswinger,

 

Can you tell me if the Sky On Demand service is active in the My Package section of your MySky?

 

I look forward to your reply.

 

Regards,

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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

Yes. Sky on demand is active in My Sky.  Jack

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Why can I not receive catch up on my sky+HD box?

Good evening clubswinger,

 

Have you been able to get access to the Sky On Demand service since it was activated?

 

Also have you looked over the troubleshooting steps from this help article to fix problems with the Sky On Demand service?

 

Thanks,

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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

Yes, we activated it just once.  Since then have been unable to activate it at all.  We have done all the checks recommended on the troubleshooting pages.  Now have run out of ideas!  Jack.

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Why can I not receive catch up on my sky+HD box?

Hey clubswinger,

 

It does seem rather odd, however we will work together and get it sorted!

 

Can you tell me if you are with Sky for your broadband service? Can you tell me if you have a Sky Wireless Connector?

 

Thanks,

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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

No. Talk talk. No. I use a Ethernet cable plugged into my. ZyEXL router. Jack
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Community Coordinator
Chris-McP
Posts: 3,194
Registered: ‎03-12-2012

Re: Why can I not receive catch up on my sky+HD box?

Hi Jack,

 

Thanks for getting back in touch. Is your box recognising the router?

 

I look forward to hearing from you.

Chris-McP
Community Coordinator
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Sky Help Centre http://www.sky.com/help

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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

How can I tell if the box is recognizing the router? We did receive the catch up screen just once.
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Super User
caesarome
Posts: 44,336
Registered: ‎27-10-2010

Re: Why can I not receive catch up on my sky+HD box?


clubswinger wrote:
How can I tell if the box is recognizing the router?

Settings > Network.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Regular Visitor
OnDemandNewbie
Posts: 16
Registered: ‎07-02-2013

Re: Why can I not receive catch up on my sky+HD box?

We had this problem and I came on here asking the same thing. I found with mine that if I go straight to on demand it still gives me the generic "list" of programmes. I then have to come out of on demand and go to one of the other tabs (like box office), go into that then go back into my on demand - and that seems to kick start it. Maybe it will Work for you. I'm with talk talk too for broadband.
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Regular Visitor
clubswinger
Posts: 12
Registered: ‎13-05-2013

Re: Why can I not receive catch up on my sky+HD box?

Thanks. I will try that. Let you know if it works.
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Regular Visitor
OnDemandNewbie
Posts: 16
Registered: ‎07-02-2013

Re: Why can I not receive catch up on my sky+HD box?

Fingers crossed.
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