on 13-05-2013 04:16 PM
I have tried all the fixes on the help web page but nothing works. I am trying to access on demand using broadband with an ethernet cable plugged into my router box. My internet works fine with a 7 mb download speed. All I get is the original on demand menu.
Solved! Go to the solution
13-05-2013 04:26 PM - edited 13-05-2013 04:27 PM
I am slightly confused with your post at the moment so I'll need to ask further questions.
Can you tell me if your On Demand service is set out as different tabs or is it set out as a list? Also are you based in the UK or Ireland?
I look forward to hearing from you.
on 13-05-2013 05:14 PM
I am based in UK. My On Demand is set out in a list. I am looking to receive the new icons so that I can access BBC iplayer, and so on as I can on my computer.
on 15-05-2013 03:27 PM
Thanks for replying clubswinger,
Can you tell me if the Sky On Demand service is active in the My Package section of your MySky?
I look forward to your reply.
on 15-05-2013 05:38 PM
Good evening clubswinger,
Have you been able to get access to the Sky On Demand service since it was activated?
Also have you looked over the troubleshooting steps from this help article to fix problems with the Sky On Demand service?
on 15-05-2013 06:05 PM
Yes, we activated it just once. Since then have been unable to activate it at all. We have done all the checks recommended on the troubleshooting pages. Now have run out of ideas! Jack.
on 15-05-2013 07:08 PM
It does seem rather odd, however we will work together and get it sorted!
Can you tell me if you are with Sky for your broadband service? Can you tell me if you have a Sky Wireless Connector?
on 16-05-2013 06:00 PM
on 16-05-2013 08:25 PM
How can I tell if the box is recognizing the router?
Settings > Network.
on 16-05-2013 08:39 PM