on 22-07-2013 01:15 PM
This should fix it:
Right Click > Silverlight > Application Storage > Delete All, leave the tick in the enable storage box at the bottom and then reboot your computer.
Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
Click on the Application Storage tab.
Ensure the box is checked to Enable Application Storage at the bottom of the window.
Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback. Then reboot your computer.
Please note that if you do this you might find your computer is unregistered and if you have already made a change recently you might have to wait a month to use SkyGo again.
on 30-09-2013 08:43 PM
Thanks for coming to us here on the Forum,
Can you please tell me what device you are trying to access SkyGo on? Is the exact message that you get the scenario workflow failure 20310? Is there anything else that you have tried for this? Have you tried more than one browser? What browser are you using and what version of this are you using?
If you can give us further information we will try to help you as much as possible.
on 06-10-2013 03:14 PM
I have tried it on OPERA and Explorer 10 and I get the same thing the error is the same
So for any show that says you have to watch it onlline and not download I can not watch and I am only on my laptop
on 09-11-2013 06:38 PM
I am also getting this message but so far it only seems to be when trying to watch movies, I am using Windows Vista and Firefox, I have also tried IE butget the same issue.
I can watch the sports channels and other things ok but cannot watch Movies. I have even tried watching Movies I have already watched and get the same error
Hope someone can help
on 09-11-2013 08:02 PM
My post (2nd one in this topic) didn't fix the issue for you ?
24-12-2013 12:30 AM - edited 24-12-2013 12:31 AM
I was watching a video and experienced a power failure.
After reboot I got the Scenario Workflow Failurecor: 20310 error.
I went through all the steps outlined above. I use Firefox which is up to date as is Silverlight.
Despite all this I am still getting the error on trying to view anything.
on 24-12-2013 05:54 AM