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Getting There
skgoer
Posts: 3
Joined: ‎06-04-2013

sky go error code t6038-c4110

Come on Sky get it sorted. I want to watch the Watford game.

 

If you are going to do maintenance and then screw up your service then at least let us know.

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Getting There
skgoer
Posts: 3
Joined: ‎06-04-2013

Re: sky go error code t6038-c4110

So, youve decided to do some sort of upgrade and this weekend. The thing is when you do this sort of thing you need a backup in place so you dont screw up your live service.

 

Yes, thats right a DR ( disaster recovery) so youve obviously not tested it otherwise I would be watching the Watford game.

 

Give my regards to all your software engineers raking in the weekend overtime and screwing up the service for your paying customers.

 

cheers

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Getting There
skgoer
Posts: 3
Joined: ‎06-04-2013

Re: sky go error code t6038-c4110

You must have hired those banking software engineers  that caused all the outages last year.

 

Nice one. Reckon they will cream it at least till the end of Sunday to max out the double time.

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Staff
chelsea12
Posts: 5,203
Joined: ‎20-12-2010

Re: sky go error code t6038-c4110

Hi Guys,

 

Sorry to see that this has happened and for the delay in getting back to you.

 

Lets see if we can get this sorted for you.

 

Try this troubleshooting as this should resolve your issue.

 

Let me know how you get on

 

Thanks,

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Super User
caesarome
Posts: 46,238
Joined: ‎27-10-2010

Re: sky go error code t6038-c4110

This should fix it:

 

1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2.Click on the Application Storage tab.
3.Ensure the box is checked to Enable Application Storage at the bottom of the window.
4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.

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