Hello!
Tearing my hair out slightly here.
I live in a house with significant internet demand; 6 adults, 3 working from home, xboxes, smart TVs etc. Until a couple of weeks ago all was well; my old Sky router is wired to various network switches and BT Mesh discs, everything that can be hard wired by ethernet is, everything else is close to a wifi broadcasting device of some description. Bottom line - loads of devices connected but a very solid infrastructure that has worked well for years in spite of that.
We have now upgraded to Gigafast broadband - so, new router, new box on the wall bringing the cable in, everything else the same.
In theory it is flying - do a speed test from any device and you are getting 300mbps (wifi) and 900mbps (ethernet). Uploads fly along and so do downloads (often). However, the overall experience is patchy as hell - constantly being moaned at for things buffering, and in my office (where I am cabled directly into the router) my 900mbps connection still results in slow browsing. Sky Q mini boxes regularly "glitching". Clearly something isnt right but I don't know what. My concern is that if I do get an engineer out they will say "look at all of your devices, there's loads of them and that causes the problem" and will ignore the fact that a) all those devices managed just fine on a 10 year old router and b) plugging in via ethernet directly to the router should trump that argument. I am going to bite the bullet and call over the weekend but any advice would be much appreciated as I am not overly confident that will be a success (very much depends on "who answers the phone" in my experience. Thank you.
