25 Mar 2024 04:03 PM
I'm paying for the 500mbps Fibre, but I'm 9noy getting 290mbps... If that's the best I can get can you downgrade my package accordingly please
25 Mar 2024 04:24 PM
Posted by a Superuser, not a Sky employee. Find out more@Zaff How is the device you are getting this speed connected to your network? is it via ethernet (hardwire) or via Wi-Fi?
25 Mar 2024 05:19 PM - last edited: 25 Mar 2024 05:20 PM
Posted by a Superuser, not a Sky employee. Find out more
@Zaff wrote:
If that's the best I can get can you downgrade my package accordingly please
The next lowest band would be a maximum of 150Mbs delivered to the Hub, so a significant reduction on what you are seeing now.
25 Mar 2024 06:07 PM
500mps is the speed to the hub, and we are all customers here, you need to ring sky about this as it sounds like a problem with the fibre optic cable, I had it installed in January this year and the lowest speed I got the the hub was 498mps, I am now on full fibre gigafast sky broadband
25 Mar 2024 06:13 PM
Have you used the my sky app to check your Internet service
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