My Sky app account not authorised

[KaylieNev]

I cannot log into my sky app anymore, it says account not authorised. 

I can log in online still, any ideas how to fix?

[Lfulker]

randomly my sky app logged me out so I have tired to log back in multiple times but all I get is a message that says your account is not authorised to use this app. This has never happened before so not sure what to do. 

[caesarome]

@Lfulker 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Lfulker.

[Addie15]

Update-After talking to Lfulker we advised to call our dedicated ID team to have this matter sorted. Therefore, this chat is now closed. If there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[Scotts250]

Tried logging into the sky app and recieve this message

"your account is not authorised to access the my sky app"

See a few posts but no fix for this

[caesarome]

Are you logging in with your main primary Sky ID ?

[Scotts250]

Yes. 

Just wondering if I have to call to activate this app

[caesarome]

@Scotts250 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Scotts250.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Gom]

I am having this issue also. Is there a solution?

[Rojajolu]

I am also having this issue, if someone is able to help please?

[jajaking]

the my sky app has stopped working, says not authorised to access the app.

Tried removing and reinstalling.

Can log in on the web.

Doesnt seem to be a fix but seems to be a common problem?

[Lfulker]

I was told mine wasn't working because I wasn't the main account holder. Even though I did my own phone contract as my mum has a sky box at the same address they put me under her so I have to call to break away from her side of thing in order to get access to the app again.