@WendyH23 wrote:
I have this morning spent 2 yes 2hrs on the phone to sky trying to sort out this problem. I have spoken to 5 gentlemen who in turn have put me through to the next one stating they can sort this problem. Eventually I was put through to a lovely gentleman in Scotland called Richard who straight away told me that sky do still have a error with this app. This took him all of 5 mins. He was appalled at my treatment on the phone and has said he will be contacting each of the operators managers to complain. I am almost embarrassed to say that I cried on the phone when talking to Richard. I had just come home after a busy 12 & 1/2 hour night shift on a busy ward and thought that my phone call would be very quick. How wrong was I. Hang on in there girls and guys the problem is will sky and not us.
Unfortunately, this does seem to be quite a common complaint when you are put through to some of the offshore agents who seemingly don't pay attention to any known or ongoing issues that Sky are investigating. In my experience the customer service journey has always been much better when dealt with by a more knowledgable UK based agent.
On another note, if you read the post "marked as answer" on this thread, you will see a response from a member of the Sky community team which does detail that they have alerted the relevant team that the issue is still not resolved. The post will be updated once the Sky Community Team have been informed that the issue has been resolved by the relevant team.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
