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Discussion topic: My sky app is saying I don’t have any subscription or address to match

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KerryHeath
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This message was authored by KerryHeath This message was authored by: KerryHeath

My sky app is saying I don’t have any subscription or address to match

‎04 Apr 2024 03:24 PM

When I try to access my sky app it's just keeps saying I don't have any products or my address is unavailable so I can't check my services or broadband speed 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: My sky app is saying I don’t have any subscription or address to match

‎04 Apr 2024 04:13 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you gone through this:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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KerryHeath
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This message was authored by KerryHeath This message was authored by: KerryHeath

Re: My sky app is saying I don’t have any subscription or address to match

‎04 Apr 2024 05:26 PM

It's says mine isn't authorised 

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