on 30-03-2014 11:35 AM
i have recieved a letter telling me that im eligible for a free on demand connector. i go to the website to register and it says i dont qualify. both reasons do not apply to me. i have never before connected my box to the internet and my version no is 4f3101.
can someone please help. im starting to get very frustrated.
on 31-03-2014 10:56 AM
Welcome to the community.
Thank you for confirming and let's get this sorted. I'll ask you a few simple questions in order to get to the bottom of this and see what offers you are eligible for. Firstly, please can you confirm what the letters says? Also, have you checked your My Sky?
on 31-03-2014 05:51 PM
thanks for your reply.
the letter says, "register for your free on demand connector today and get ready to make the most of your new improved sky tv.
all you need to do is connect your sky+hd box to the internet. to do that you need an on demand connector or ethernet cable. you can register for a free on demand connector (worth £21.95) at sky.com/connectforfree."
just as i was logging on to reply to you i got the following message........
Thank you for your interest in an On Demand Connector
We have received your registration
We will be in touch to let you know if you are eligible for a free On Demand Connector, and if so that it is on it’s way.
This offer is incredibly popular, so please allow up to three months for delivery
And be sure to check out your my sky to do list where you’ll discover all the great things you can get as part of your Sky package, all at no extra cost.
does this mean the request has gone through and that i will recieve a connector.
on 01-04-2014 08:06 AM
Great news, looks like your request for the Free Sky Wireless Connector has been successful and the order placed, so all you need to do is sit back and wait for it to arrive , hopefully it won't be too long and you'll be able to start enjoying all that Sky On Demand offers.
Let us know when you receive your Sky Wireless Connector.
If you need any further help or have any other questions please get back to us at any time on the Sky Forum.
on 29-04-2014 01:36 PM
Hi there 620008595014,
Thank you very much for joining us on the Sky community forum.
It is not possible to order a Sky On Demand connector here.
Please have a look at this link for more information on how you can order one.
If you would like any further help or information, please let me know.
Many Thanks, Gemma.
on 29-04-2014 02:26 PM
i have recieved a letter telling me that im eligible for a free on demand connector.
I went to the website to register and it says i dont qualify.
both reasons do not apply to me.
i have never before connected my box to the internet and
my version no is 4f3105
Can someone please advice me as I want to connect my broad band to get access to on demand.
on 29-04-2014 02:43 PM
Hi there Smurfette33,
Thank you very much for your post.
I am sorry that you have not been able to claim a free Sky On Demand Connector online.
I would advise you contact the Sky Broadband Team who will be able to help you further with this.
Please don't hesitate to post again if you require any further help or information.
Many Thanks, Gemma.
on 02-05-2014 09:24 AM
Thanks for getting in touch.
That's great to see that you have received a letter with regards to the On Demand connector and you are interested to obtain this. Have you been able to order the connector?
Look forward to hearing from you,
on 05-05-2014 06:05 PM
thanks for getting in touch,
if you have applied for an on demand connector online already and have been unsuccessful i'm afraid there is not much more we could do for you really, have you ever connected to the on demand services before?
get back to me and let me know,
on 07-05-2014 12:19 PM
If you have not previously used the On Demand/ Catch up service on your Sky Account before you will be eligible for one.
You can apply for one here www.sky.com/thankyou