Already subscribed to Sky Sports but unable to view

[Tofusky]

I cannot access or watch Sky Sports online.

"You need to be a Sky Sports or Sky HD subscriber to view this content".

It asks me to upgrade my account, when I already have Sky Sports AND Sky UHD.

[caesarome]

Are you a new customer to Sky or a returning one and if the later have you been away for 12 months or more ?

[Tofusky]

subscribed for half a year now

[FriendlyUser]

@Tofusky 

If you're free and at home you can try the following , go into Settings on the main sky box then System info  , you're looking for viewing card number and setup on the right side of it. Press on the select button to trigger it , so it can refresh your card and pair it. 

[caesarome]

@Tofusky 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.