Discussion topic: Connected to WIFI but no sky go

This message was authored by: spurs758 · ‎22 Mar 2023

My iPad is very much connected to the internet (I am a sky broadband customer) but I cannot watch sky through sky go as the following message is displayed

"sorry something went wrong

to enjoy this service , you need an active internet connection. Please check your settings and try again"

This message was authored by: Fin60 · ‎22 Mar 2023

@spurs758 having the same issue as you on iPad & laptop.

This message was authored by: spurs758 · ‎22 Mar 2023

Hopefully somebody at sky will respond to this quickly as it is very frustrating.

This message was authored by: caesarome · ‎22 Mar 2023

@spurs758 @Fin60

Delete the Sky Go app, disable the Wifi connection then reboot your device. Turn on the Wifi connection again and install the Sky Go app.

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This message was authored by: spurs758 · ‎24 Mar 2023

Sorry this didn't work and the issue is still ongoing. SKY CAN YOU HELP PLEASE !!!

This message was authored by: Alex+Zorba · ‎21 Sep 2023

I had the same problem, it was an issue with the Vodafone wifi. Having rebooted the router the Sky Go now works over wifi.

Discussion topic: Connected to WIFI but no sky go

Connected to WIFI but no sky go

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