Error code 0-01

[Pikester222]

Trying  too watch sky go on my android phone. Keep getting  error  code 0-01 

[caesarome]

Are you a new customer to Sky or have you been a Sky TV customer for a while and this error has just started ?

[Pikester222]

• Good evening  I had sky connect installed  2 weeks ago .im a long distance  trucker. Trying too  watch sky go on my mobile but won't connect 

[caesarome]

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Yees]

I can hopy me please  i got error code 0-01 on sky go app

[caesarome]

@Yees 

I think this is a wrong subscription error so can you post what you are trying to watch like live TV, catchup or boxset content and what TV package(s) do you subscribe to ?

[KGerry]

I had the same problem, called them and they were great; turns out I needed to link my account to my Sky ID and it worked perfectly. Not sure if you can do that independently, but the call centre can certainly talk you through the process.

[MrM489]

How do you do that @KGerry ? Having issues ony android phone. Thanks.

[caesarome]

@MrM489 

Try this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[MrM489]

This is about linking the sky id to the account. Does this resolve matter I am experiencing on my andriod phone? 

[caesarome]

It might well fix the issue for you so go through it and see what happens.

[KGerry]

Best call them, they fixed it quickly over the phone for me 

[Speedway34]

I have been a sky TV customer for 16yrs and have had no problems with my sky go until recently when the error code 0.01 appeared on my screen.

     I don't no why this has happened but want it sorted as soon as possible please