Loggin in to acct

[Richard27]

Hi I am, having trouble logging in. [content removed] but everytime I reset my password I change it but it wont let me back in with my new password. For some odd reason I can sign in with my old user ID which is [content removed] .......so signing in to that is ok....however I am going to be moving in the future but it says I am not the Primary account holder! I am the ONLY account holder and always have been, I think maybe the system is getting confused with the logins. an you help me out as at some point I need to arrange the move, thanks.

Moderator note: personally identifiable information removed

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[caesarome]

@Richard27 

Your post has been escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

We are still looking to help you @Richard27 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks