29 Jun 2023 05:03 PM
We joined Sky at the end of October last year at which time I duly downloaded the MySky app to my iPhone, now this might seem like a minor issue to everyone but it's beginning to annoy me now 😁
On the app icon there has always been what appears to be a notification indicator showing the number 2, no matter where I look in the app I cannot find what that number is referring to, I've even gone so far as to delete and reinstall the app.
What I would like to know is does anyone else have this "issue" or am I the only one or can anyone suggest how I find the two things whatever they might be?
29 Jun 2023 05:11 PM
Posted by a Superuser, not a Sky employee. Find out moreI wonder if it refers to unread messages so does anything show here on your message centre:
https://www.sky.com/mymessages
29 Jun 2023 05:27 PM
@caesarome wrote:I wonder if it refers to unread messages so does anything show here on your message centre:
https://www.sky.com/mymessages
Well that's weird, there were 6 unread messages at that link. In the app, the My Messages section has a blue dot which I assume means that there are messages waiting, however when I open it the page says that I have no messages! It seems to me that there is a synchronisation error, hopefully now that I've read them all on the website it will sort out the app.
Thanks for your help @caesarome
30 Jun 2023 12:28 PM
@TonyBear1963 wrote:
@caesarome wrote:I wonder if it refers to unread messages so does anything show here on your message centre:
https://www.sky.com/mymessages
Well that's weird, there were 6 unread messages at that link. In the app, the My Messages section has a blue dot which I assume means that there are messages waiting, however when I open it the page says that I have no messages! It seems to me that there is a synchronisation error, hopefully now that I've read them all on the website it will sort out the app.
Thanks for your help @caesarome
Well a day later and after deleting and reinstalling the app I still have the apparent notification of 2 without there being anything to view, does no-one else have this (admittedly minor) issue?
13 Aug 2023 12:06 PM
Hi go to your settings and open apps then scroll down to find sky go click on notifications and your done
25 Aug 2023 10:09 PM
@Alan4711 wrote:Hi go to your settings and open apps then scroll down to find sky go click on notifications and your done
Hi, I think you meant go to the My Sky app and turn off notifications 😉 Either way the annoying badge number is no longer there to pester me.
02 May 2024 09:54 PM
Hello
did this my sky app showing notification bubble get resolved. I've hunted through all my sky sections and can't see any unread messages no notifications and unable to clear motivation bubble on iOS iPhone 13!
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