Remove friend from Account

[Nigel10]

I did a friend a favour to help them out by giving them my Sky Q log in details so they could use the Sky Go App To say they have outstayed their welcome is an understatement. I've changed my email address password and removed their device and still they access Sky Go. I have spoken to sky numerous times over the last 6 months and still not sorted !! Any help would be appreciated I'm at the stage of cancelling my whole account out of total frustration 

[Doc5907]

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@Nigel10 wrote:

I did a friend a favour to help them out by giving them my Sky Q log in details so they could use the Sky Go App To say they have outstayed their welcome is an understatement. I've changed my email address password and removed their device and still they access Sky Go. I have spoken to sky numerous times over the last 6 months and still not sorted !! Any help would be appreciated I'm at the stage of cancelling my whole account out of total frustration 

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@Nigel10  have you tried changing your Sky account password..

https://www.sky.com/help/articles/how-to-change-your-sky-email-password

[caesarome]

@Nigel10 

As you have changed the password there is an extra step you need to do:

Go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

[Nigel10]

Thankyou

[Nigel10]

@caesarome   Does this work if he doesn't sign out using the old credentials ??

[caesarome]

I believe so as there should be a point where he see's an error message due to you doing this but it could take a day or so to kick in.

[Nigel10]

@caesarome @Thankyou  Hope it works🙈

[Nigel10]

@caesarome  He's managed to get on tonight 🙈🙈

[Doc5907]

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@Nigel10 wrote:

@caesarome  He's managed to get on tonight 🙈🙈

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@Nigel10  You said you have changed your email password but have you also changed your Sky account password ?

[Nigel10]

Yes 

[caesarome · Accepted solution]

I did say it could take a day or so it could take a little while longer as this has usually worked for people in the past.

[Nigel10]

@caesarome Thankyou it's finally worked 

[caesarome]

Good stuff @Nigel10 , glad it has worked for you and thanks for letting us know.