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Discussion topic: Sky Go Not working on Windows

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This message was authored by Slippery1991 This message was authored by: Slippery1991

Sky Go Not working on Windows

I've been trying to get Sky Go working on my laptop for quite a while. I've downloaded the new Windows app numerous times and I can never get past the below screenshot. I put my username/password in and at the verification part I can't click the submit or cancel buttons. I can't go any further from here.

 

I've uninstalled & removed all the data from my App Roaming folders and restarted my laptop and none of these 'fixes' have worked

 

Sky Go Issue.PNG

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go Not working on Windows

Posted by a Superuser, not a Sky employee. Find out more

@Slippery1991 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go Not working on Windows

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Slippery1991 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Go Not working on Windows

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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