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Sky Go
Get connected with Sky Go to access a world of entertainment on the move. Whether you need advice on getting the most from Sky Go, compatibility of your device or technical help.
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Getting There
Raymond+Budd
Posts: 1
Registered: ‎10-08-2013

Sky Go PC Error - t:6038 / c:4110

This has recently started on my PC and I'm unable to play anything, I've tried re installing the app and Silverlight but without any joy. This is a new phenomennon, since my kids have previously been watching without any problems.

 

Happening on both the app and via explorer / chrome

 

Any ideas folks?

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Super User
caesarome
Posts: 45,705
Registered: ‎27-10-2010

Re: Sky Go PC Error - t:6038 / c:4110

This should fix it:

1. Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2. Click on the Application Storage tab.
3. Ensure the box is checked to Enable Application Storage at the bottom of the window.
4. Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5. Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.
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Getting There
ernmo
Posts: 2
Registered: ‎29-01-2011

Re: Sky Go PC Error - t:6038 / c:4110

this makes no difference on my PC

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Community Coordinator
Mohammad-S
Posts: 549
Registered: ‎16-12-2013

Re: Sky Go PC Error - t:6038 / c:4110

Hi ernmo

 

Thank you for posting on the community.

 

 

Can I just confirm what version of Windows you are using please?

 

 

Thanks, 

 

 

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Getting There
ernmo
Posts: 2
Registered: ‎29-01-2011

Re: Sky Go PC Error - t:6038 / c:4110

I am using Windows 7 Ultimate with Mozilla Firefox.
After a morning of trying to sort this out I finally got it working.
I broke the rules of fault-finding and did two things at once.
1.In Firefox options Privacy/Tracking/Tell sites that I want to be 
tracked(as opposed to Tell sites that I do not want to be tracked.
2.I disabled my AVG 2013 anti-virus software.
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Community Coordinator
Mohammad-S
Posts: 549
Registered: ‎16-12-2013

Re: Sky Go PC Error - t:6038 / c:4110

Hi ernmo

 

That's great to hear that you got it all sorted.

 

If there is anything else I can help you with, don't hesitate to get in touch.

 

Regards,

 

 

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Getting There
Moondoge
Posts: 1
Registered: ‎04-02-2014

Re: Sky Go PC Error - t:6038 / c:4110

Thanks caesarome, I was pulling what little hair I have left out but this worked for me and let me register my pc! 

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Community Coordinator
Simon-T
Posts: 399
Registered: ‎20-12-2013

Re: Sky Go PC Error - t:6038 / c:4110

Hey Moondoge,

 

Thanks for your post, I am glad to hear that you have resolved your issue.

 

Regards

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I'm New Here
Thx
Posts: 1
Registered: ‎06-04-2014

Re: Sky Go PC Error - t:6038 / c:4110

Thx worked here now my pc is reg'd

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Getting There
abeau
Posts: 1
Registered: ‎06-04-2014

Re: Sky Go PC Error - t:6038 / c:4110

thank you this has just worked for me

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I'm New Here
nick82111
Posts: 1
Registered: ‎07-05-2014

Re: Sky Go PC Error - t:6038 / c:4110

worked for me to, thanks

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Community Coordinator
Megan.B
Posts: 344
Registered: ‎28-06-2013

Re: Sky Go PC Error - t:6038 / c:4110

Hi nick82111,

 

Welcome to the Sky Community and thanks for the post.

 

Glad that it's worked for you and you have your Sky Go working.

 

If you have any further problems or any questions please do post in the appropriate boards and let us know.

 

Kind Regards, 

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I'm New Here
davorobbo
Posts: 2
Registered: ‎08-05-2014

Re: Sky Go PC Error - t:6038 / c:4110

hi caesarome opened silverlight cant find application storage tab

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Community Coordinator
Megan.B
Posts: 344
Registered: ‎28-06-2013

Re: Sky Go PC Error - t:6038 / c:4110

Hi davorobbo,

 

Welcome to the Community.

 

It should be a tab on the Microsoft Silverlight Configuration box on the end to the right, you need to open Microsoft Silverlight. 

 

Let me know if that helps.

 

Thanks,

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Super User
caesarome
Posts: 45,705
Registered: ‎27-10-2010

Re: Sky Go PC Error - t:6038 / c:4110


davorobbo wrote:

hi caesarome opened silverlight cant find application storage tab


silverlight.png

 

It is the one shown as "Application Storage" as seen here.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.