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Discussion topic: Sky Go app stuck on loading screen

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This message was authored by Mess This message was authored by: Mess

Sky Go app stuck on loading screen

Opening the Sky Go app on Mac and it's stuck on the loading screen, tried deleting, reinstalling, restarting Mac and no luck. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go app stuck on loading screen

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a complete removal as per this:

 

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

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Mess
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This message was authored by Mess This message was authored by: Mess

Re: Sky Go app stuck on loading screen

Thank you! Done all of this step by step and still the same

Mess
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This message was authored by Mess This message was authored by: Mess

Re: Sky Go app stuck on loading screen

@caesarome @Still no luck! 😔

This message was authored by CN05 This message was authored by: CN05

Re: Sky Go App stuck on loading

Mine has been doing this too! Mines a MacBook Air with an m2 chip running on macOS Sonoma  it has 118gb available so I don't think it's my storage that's a problem. Has anyone found a solution yet? 

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