Sky Go not opening on Android (Error 20190000)

[Addie15]

Hi there, GavL1, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Addie15]

Update-We have not received a response to the invite from Anick, we are closing that now. Please get back to us if you still need help so we can re-escalate that for you. Thanks. 

[TJ2468]

Hi.

I'm having this error too for the SkyGo app on a Samsung Galaxy A50 phone.

Any details or steps available on how to fix this?

[Curly2015]

I'm having exactly the same problem.  I have uninstalled the app. Shut the phone down, restarted and reinstalled the App and am still getting the same message.

[Cybernomad]

Hi, I'm also getting this error message.

Oddly one of the sky boxes also played up and my error started after updating the app.

Is the fix open to the public???

[Dst23]

Have installed and uninstalled 5 times..Restarted phone but still nothing 

[caesarome]

Not sure there is much more you can do but out of interest when you say it isn't working what is actually happening ?

[Flats2514]

Could I please get someone to contact me as well. I'm having the same issue!

[davads]

Hi there. Had Sky TV installed yesterday afternoon and all working fine so far, but the Sky Go app which I've installed on my phone isn't getting past this error message (see pic) - which seems to be a problem for several others on this thread.

I went on DMs with SkyTechHelp on Twitter but they weren't able to do anything. I've uninstalled and reinstalled the app, and restarted the phone, but to no avail. Any advice anyone can give me? My phone is a Samsung Galaxy S10 and it's Android OS Version 12, if that means anything.

Cheers for any help

 

[Daveed45]

Hi,

I am having the exact same issue as Anick.  Have downloaded movies over wifi and when trying to access offline i get the same error message -  "There was a problem starting the app. Please restart the app and try again. Error 20190000)

Help would be appreciated, as downloaded films for my daughter to watch on the plane tomorrow.  Device is a samsung Tablet A7

Thanks

[JacintaC]

Yes I've the same issue & error with Sky Go

[davads]

Has anybody had a successful fix? 😞

[Dst23]

Sky App not starting

 

[DanBase]

Same error here - 2019etc. No problems when used in July yet can't watch anything now. Uninstalled & reinstalled app multiple times, no VPN installed, still appearing when trying to watch anything offline on Samsung tablet. Any resolution to this error? 

[DanBase]

Are there any sky employees that can help/escalate this please (as that seems to be what is happening for this error)? Seems there's been no responses to quite a few over the last 5 days and we are probably all waiting for something to be done! Any help appreciated!