Sky Go not working on PS4

[SA]

I currently have Sky Q with Multiroom. I did try and upgrade to glass but I cancelled it a few weeks ago however I cannot access Sky Go anymore as well my VIP going from Gold to Silver. Please can anyone advise if there is a way round this. Thanks 

[caesarome]

Are you still a Sky Q customer with multiscreen in your account ?

[SA]

Yes I am

[caesarome]

@SA 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @SA.