Sky Go won’t stream live channels

[KGould]

I have a Samsung S6 Lite that is linked to my phone but I unlinked the Sky Go app. I can't download any of the movies or shows or watch live TV. Why can't I play anything? Can someone help please. I've uninstalled it and reinstalled. Checked my preferences. I genuinely don't know what else to do. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @KGould . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks