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Discussion topic: Sky Q box not found

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Dollndec
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This message was authored by Dollndec This message was authored by: Dollndec

Sky Q box not found

‎04 Jan 2024 12:15 AM

I can no longer watch recordings on Sky go on my iPad. The error message I'm getting is Sky Q Box not found. You must be connected to a Sky Q box to see your recordings. 
Any suggestions? 

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caesarome
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Superuser
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Re: Sky Q box not found

‎04 Jan 2024 09:41 AM

Posted by a Superuser, not a Sky employee. Find out more

Have you made any changes to your account as you need multiscreen on your account to connect the app to your box. If you have made no changes then try a reboot of your box and the device the app is installed on.

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Goum1990
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Re: Sky Q box not found

‎04 Mar 2024 07:21 PM

I called Sky about this today as this seems to be an issue on some other forums. Appears they are aware of it and working on it but no timeframe given as to when it will be resolved

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