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Discussion topic: Not registered on network error.

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This message was authored by Jackie8888 This message was authored by: Jackie8888

Not registered on network error.

Not registered on network error. Same issue on 2 different phones. Tried everything suggested. Nothing works. I can't phone sky as I don't have a network. The chat sends me round in circles I desperately need a phone signal
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This message was authored by caesarome This message was authored by: caesarome

Re: Not registered on network error.

Posted by a Superuser, not a Sky employee. Find out more

Has your sim been working before this issue and does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Jackie8888
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This message was authored by Jackie8888 This message was authored by: Jackie8888

Re: Not registered on network error.

My sim has been working fine for about 8 months. 

No planned maintenance work.

 

I have no idea how to get hd of sky. I can't phone and there doesn't seem to be any other way of contacting them.

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Not registered on network error.

Posted by a Superuser, not a Sky employee. Find out more

It might be worth ordering yourself a replacement sim to see if that fixes it for you:

 

https://www.sky.com/help/articles/replacement-sim

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This message was authored by HM111 This message was authored by: HM111

Re: Not registered on network error.

I have had the same issue with "not registered on Network" since last night.

 

In the 5 or 6 years I have used Sky mobile this has only happened one before - a couple of months ago.

 

Is Sky aware of the problem?

Jackie8888
Topic Author
This message was authored by Jackie8888 This message was authored by: Jackie8888

Re: Not registered on network error.

I have tried contacting sky but without data or access to a phone I can't contact them.

 

I have tried to order a replacement sim but you need to call them.

 

It is impossible to get hold of sky if you haven't got a phone. 

 

It is very frustrating. Not sure how I am going to solve this. 

 

 

This message was authored by HM111 This message was authored by: HM111

Re: Not registered on network error.

My "Not registered on network" problem has just been resolved with a re-boot of my phone. 

 

Not sure why the problem occurred in the first place, but have you tried a re-boot?

This message was authored by HM111 This message was authored by: HM111

Re: Not registered on network error.

I have a land line contract with Sky as well as my mobile, so I was able to contact Sky by dialling 150 on my land line phone.

 

Unfortunately, this won't help you if you don't have access to a land line. 

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