Sim failure

[Naynay1]

Hi all, last week had a fault come up with sim failure and then eSIM failure. Tried absolutely everything looked at all of the help guides on sky website, still nothing. Ordered a replacement sim. Still nothing. Loosing my rag with it to be honest. Anyone had the same issue? It's like I've got no sim in my phone. No calls no texts no data 

[Pau4]

@Naynay1 
Hi, please take a look at the attached link 

https://www.sky.com/help/articles/replacement-sim-sky-mobile 

If you have any other questions please feel free to ask.

You can also call Sky on 501 from a Sky landline or Mobile

Best of luck!

[Pau4]

I would also like to add to make sure that you have downloaded the Sky mobile profile onto your phone.

If needed I can assist you with the steps.

Thanks!

[Naynay1]

Done it all, the app just sends me round in circles 🫠

[Pau4]

@Naynay1 

I think it would be best just to contact Sky, if you go to the Sky help page you can find different ways to get in touch like live chat or by phone.

Hope it helps!

[Bob790]

& you expect us to call sky despite having no connection?

[Pau4]

@Bob790 

You can get in touch via live chat. On any device.
https://www.sky.com/help/articles/sky-mobile-problems-activating-sim-card?goalAchievementShowContact...
Scroll to the bottom of this pages to get in touch