Sky Mobile incoming calls

[jeff0901]

Hi Folks,

Not sure if this is a Sky Mobile or apple issue, however recently I have not been able to recieve incoming calls from landlines. Mobile calls are coming through okay. Think this may have only been since the most recent Apple update to ios 17.4.1, although not sure. Any advice welcomed.

[GRU22]

Hi Jeff,

It sounds like and apple issue, if your receiving all other phone calls.

Few things to try to Air on the side of caution.

Restart your phone (not reset) 

Disconnect from sky network and rejoin.

Pop phone into aeroplane mode for 120 seconds and turn off. This will make a mew connection to network. 

If all this fails contact apple support, and explain what you have told our community. And what you have tried so far.

Could you kindly update us, of the outcome once sorted; so we are best placed to help other members.

[jeff0901]

Thanks GRU22,

Tried all of the above and still having issues. Next stop Apple support.

Many thanks