Discussion topic: Upgrade

This message was authored by: Philipcliffe23 · ‎27 Apr 2024

My app is saying to upgrade but every time I try to talk to someone online the virtual assistant doesn't allow me to talk to anyone

This message was authored by: caesarome · ‎27 Apr 2024

You can do it here (further down the page):

https://www.sky.com/help/articles/sky-mobile-upgrade

If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.

If you are struggling with this then give Sky a call on the free 150 number to do it.

If sending a phone back to Sky then make sure you get and keep proof of delivery.

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Discussion topic: Upgrade

Upgrade

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Re: Upgrade

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