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Discussion topic: Access Denied for the Sky Protect App

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This message was authored by Claire128 This message was authored by: Claire128

Access Denied for the Sky Protect App

You do not have permission to access the app. Error coming up every time i try to access the Sky Protect App.  I have reinstalled it and still get the same issue.  Ths is not ideal as it;s the only way to monitor the security devices.

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This message was authored by lettice This message was authored by: lettice

Re: Access Denied for the Sky Protect App

Posted by a Superuser, not a Sky employee. Find out more

You will have to report this probem with your account to the Sky protect team.
You will find the phone number to call by clicking on the 'I need help' button at the bottom of this Sky help article;
Sky Protect Smart Home Insurance | Sky Help | Sky.com

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Bazman61 This message was authored by: Bazman61

Re: Access Denied for the Sky Protect App

Are you using a VPN? If so, disconnect VPN and try again. It worked for me after phoning tech support

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