12 Dec 2023 05:32 PM
We get this message on our sky q mini box We have had this issue since the 1 December, 2 days after upgrading, 1 engineer visit (that was the day after orginally scheduled) and hours spent on the phone with a promise of a callback yesterday and still no sky on the mini box.
We have been told that it was an error when moving across the account to the new viewing card, we have everything we are supposed to.
Can anyone help, give tips, without having to spend more of my life on a call??
Really regretting upgrading from our old sky box, never had any issues.
12 Dec 2023 06:07 PM
Posted by a Superuser, not a Sky employee. Find out moreTo see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.
13 Dec 2023 08:11 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Baldeagle11.
13 Dec 2023 01:03 PM
Hi @Addie15 we have received a callback and the issue has finally been sorted. Thanks for getting back to me on here
01 Mar 2024 02:45 PM
I've been on all the forum chats that elude to this issue being resolved. However, not one states how this has been acheived and been facing this problem for over 2 months.
01 Mar 2024 02:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@egreenw7 wrote:
I've been on all the forum chats that elude to this issue being resolved. However, not one states how this has been acheived and been facing this problem for over 2 months.
@egreenw7 I have escalated this to sky
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.
Look out for a chat bubble at the bottom of your screen inviting you to a chat
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The link below explains how the escalation process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
02 Mar 2024 08:42 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @egreenw7.
04 Mar 2024 08:42 AM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
04 Mar 2024 09:29 AM
Apologies, could you open this back up please?
16 Apr 2024 07:30 PM
Just moved home and now both our sky miniboxes showing that error message despite an engineer setting them up two days ago - did anyone work out how to fix this - its really poor support paying for a service im not getting....
16 Apr 2024 07:57 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dherne wrote:
Just moved home and now both our sky miniboxes showing that error message despite an engineer setting them up two days ago - did anyone work out how to fix this - its really poor support paying for a service im not getting....
@Dherne Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
then
rebooting the mini boxes
16 Apr 2024 08:20 PM
Yes I have rebooted both the main box and the mini boxes but no joy - phoned sky and they said they will send an engineer but none available for two weeks
16 Apr 2024 08:23 PM
None of the posts about this explain how to fix it which is really not helping
20 Apr 2024 04:40 PM
I have this very same issue. I was upgraded to Sky Q a few days ago and all worked fine. Now my mini box tells me to check my subscription entitles me to view this channel on this box.
Wish i had not changed from Sky HD plus. awful service. @sarries22
20 Apr 2024 04:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHave to tried the reboot advice provided above?
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button
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