"This programme is no longer available"

[Iano1]

Received a new Sky Q box on the last 2 months or so.

Now there are daily issues with connection to the mini box and recordings not working. We have to reboot to sort the connection to the mini box, nothing fixes the recordings.

We get this message "This programme is no longer available" on the recordings.

[PandJ2020]

Some recordings expire - what programme(s)?

[Iano1]

TV recordings, they shouldn't expire. And they are from the night before.

[ThePope27]

@PandJ2020,

This is incorrect, recordings never expire 😁

The only things that expire are On Demand Downloads.

[PandJ2020]

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@ThePope27 wrote:

@PandJ2020,

This is incorrect, recordings never expire 😁

The only things that expire are On Demand Downloads.

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They do as the hard disk will eventually fail 😛

But back to the OP's issue it sounds like box has issues that Sky need to advise on - possibly a replacement.  (Resets could be tried first)

[Iano1]

Have completed a reset yesterday,  will see how that goes.

[Iano1]

Reset has fixed it. Recordings still failing as stated above. Now issues with the Virgin Media Player which states there are currently no programmes.. .

[Iano1]

Typo

Reset hasn't fixed it.

[oldfella]

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@Iano1 wrote:

Typo

Reset hasn't fixed it.

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Hi @Iano1 

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Iano1]

No change, driving us mad!

[oldfella]

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@Iano1 wrote:

No change, driving us mad!

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Can you make new recordings @Iano1 

If not you may have a hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order another new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.