Lost sound on SOME channels after software update

[Ruskindog1]

I have lost sound on SOME channels not all

[GD1]

@Ruskindog1  Have you tried a reboot?  Have you tried adjusting the sound options in the puck settings menu?

[Kim671]

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

[Padam_Padam]

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@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

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Sky will not call you, you need to call them. 
BT Sports (or TNT as it's now known) is an additional charge on Sky Glass. 

[MarkGoldsmith]

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@Kim671 wrote:

I have recently upgraded to sky glass 

the sky sports package was supposed to be the same. We are missing BT sports

please can someone call me?

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You can make changes to your account and add new packs (e.g TNT Sports) online via your My Sky account.

TNT sports is sold as a separate subscription package as its a separate subscription service from Sky Sports.