Recordings/Service

[Popbang]

We have lost access to recordings and the ability to record - can you help?

[Mark39]

What's the error message when you try?

[Popbang]

'Interactive services not available. Check Sky card is inserted & Sky box is connected to Broadband'

We've rebooted the box several times - with the card out and in...

We have never had the machine connected to broadband which I guess could be the issue

[Annie+UK · Accepted solution]

See Q46 in my Sky Plus FAQ

Interactive services should not affect playback/recording or access to the planner

[Popbang]

Thank you - you could be right - I'll call them tomorrow 

regards