Calls cannot be received or make outgoing calls

[Bridges]

Broadband is working, landline phone cannot make or receive calls.  When calling in the line is engaged when trying to call out get a dial tone but as soon as number entered it does not connect and just get buzzing noise.  Have tried all articles on site to check connection etc, just want someone to check th elandline number to see if there is a fault

[Mark39]

Has your Sky landline worked OK up to now?

[Bridges]

Yes was working fine up to yesterday

[Mark39]

You'll need to report it to Sky. If you wish we can ask their messaging team to contact you here via a private online chat so that you can do that?

[Bridges]

If they can contact via this messaging system that would be helpful as contact by phone impossible now

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Bridges to chat.

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.