16 Mar 2024 05:06 PM
Thank you very much. Appreciated.
16 Mar 2024 05:10 PM
Well, there is no chat bubble for me to respond in.
16 Mar 2024 06:18 PM
Posted by a Superuser, not a Sky employee. Find out more@greenjanner Which device and browser are you using to access the community forum?
16 Mar 2024 06:35 PM
The same one that I have throughout the process. My iPad via safari. I am very tired of all this . Nothing gets done, I jypust get asked a lot of questions which when answered leads to more questions. There is a problem with my main Bt box as it enters the house. All my neighbours had the same problem but they have other suppliers who just arranged for a Open Reach to come and replace it!
What is so hard? I wish to make a complaint.
16 Mar 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out more@greenjanner Could you please try chrome, as for some reason the chat bubble does not show.
16 Mar 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out more16 Mar 2024 07:57 PM
I am now posting from Chrome. Still no bubble.
I am sorry, I'm sure that you are trying to help but it just feels that I am the one jumping through hoops all the time. Sky are doing nothing to fix mt now 14 day old problem.
16 Mar 2024 07:58 PM
I will be using your link to make another complaint. I'm made my first one a few days ago with no response so far.
16 Mar 2024 08:03 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you have already made a complaint there there is no need to make another one as per this from Sky:
We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their nature, could take longer to resolve, especially if they’re technically complex. If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you. We’ll keep you informed of progress in a way that best suits you and at a time that’s convenient to you.
17 Mar 2024 02:35 PM
I really do not care what they say. My experience on this matter tells me that they are not reliable
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