Disney plus on HOLD

[Hick1970]

I have Disney as part of package but it is saying "subscription on hold update payment details through Disney App.  Is this correct as all my payment details are with SKY and upto date

[Mark39]

Do you have a separate Disney+ account other than through Sky?

[Hicks1970]

Hi Mark39

Yes I have.  Im concerned going to that updating poayment details and getting two charges SKY im paying for the Disney app and then again direct?

[TechmanagerMal]

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@Hick1970 wrote:

I have Disney as part of package but it is saying "subscription on hold update payment details through Disney App.  Is this correct as all my payment details are with SKY and upto date

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• Are you seeing this through Sky or smart tv?
• I would clarify the payment situation with Sky first.

[Mark39]

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@Hicks1970 wrote:

Yes I have.  Im concerned going to that updating poayment details and getting two charges SKY im paying for the Disney app and then again direct?

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I'd be thinking the same. Sky's help in step 2 here indicates:

"If you already have Disney+ with another provider, contact them to avoid paying twice when you subscribe with Sky.

Don’t want to move your Disney+ billing to Sky? No problem. Just log into your existing Disney+ account on your Sky Q box."

So I think you'll have to cancel one or other.