Overpayment of a bill

[Janet65]

If you have paid your bill on the app which they asked for but then the take out differnt amount on the date the bill is due how  do you get the amount you paid refunded 

[caesarome]

@Janet65 

Do you see a credit on your account now for the amount you manually paid ?

[Mr+Flibbles+86]

Hi there @Janet65 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Janet65]

Thanks everyone I've not got this resolved payment has been refunded