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05 Jun 2021 01:22 PM
I've been asked to send back my sky broadband box.. which I can't find as recently moved..I think its unfair that I'm being charged for this being a sky customer...the building we have moved to is still awaiting for broadband to be put in as its a new build..and as I'm a sky customer And have been for many years and will be getting broadband with yourselves as soon as I can .I'm not happy to be charged for this box..and if I do I will cancel my sky subscription..
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05 Jun 2021 01:23 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Maxine07 this is a customer forum not sky customer service so you will need to call sky for help with this.
05 Jun 2021 01:30 PM
I have tryed many times to ring them but yes I will email them thanks
05 Jun 2021 01:42 PM
Posted by a Superuser, not a Sky employee. Find out more@Maxine07 Sky are within there right to charge for non return of loan equipment as it's clearly stated in the terms and conditions you agreed to when signing up that failure to return when asked will result in such charges
all you can do is contact sky and explain you have mislaid it and see if they will waive the fee
unfortunately sky don't normally use email as a way of communication so you may have to try preserving on the phone
05 Jun 2021 06:36 PM
@Maxine07 wrote:I've been asked to send back my sky broadband box.. which I can't find as recently moved..I think its unfair that I'm being charged for this being a sky customer...the building we have moved to is still awaiting for broadband to be put in as its a new build..and as I'm a sky customer And have been for many years and will be getting broadband with yourselves as soon as I can .I'm not happy to be charged for this box..and if I do I will cancel my sky subscription..
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