We are customers here.
If you have a direct debit set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned you will need to contact Sky, the repayment will take 3-5 business days. If you have Sky Talk or Sky Mobile the number to use is just 15-0 otherwise the number to call can be found
under "Need more help ?" at the bottom this page is the number to call:
https://www.sky.com/help
Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.
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