Internet dropping (orange status light)

[keydoh81]

Hello,

I'm trying to work out why my internet has been dropping. Can someone help me understand my log file please?

May 14 12:39:39 syslog: Received NTP Sync Reply from ntp2.isp.sky.com
May 14 12:39:39 syslog: TR69: Connect to ACS Failed: Could not resolve host
May 14 12:39:42 syslog: TR69: Connect to Production ACS
May 14 12:39:42 syslog: TR69: Connection to ACS Complete
May 14 11:39:44 syslog: bind 0.0.0.0 - Address already in use
May 14 11:39:44 syslog: bind 0.0.0.0 - Address already in use
May 14 11:39:45 syslog: bind 0.0.0.0 - Address already in use
May 14 11:39:45 syslog: bind 0.0.0.0 - Address already in use
May 14 12:39:47 syslog: TR69: Voice Profile SIP configuration received
May 14 12:39:47 syslog: TR69: Close ACS Connection
May 14 12:39:47 syslog: Voice Restart
May 14 12:39:47 syslog: Voice Disconnected RegFail Call OnHook
May 14 12:39:51 syslog: Voice Disconnected RegInit
May 14 12:40:40 syslog: Send out NTP request to ntp2.isp.sky.com
May 14 12:40:40 syslog: Received NTP Sync Reply from ntp2.isp.sky.com
May 14 12:40:40 syslog: System time is up to date

[jamesn123]

Hi @keydoh81 

Your log doesnt suggest an issue can you post your router stats

[keydoh81]

Went again about 20 mins ago

[mae-3]

@keydoh81 

As the time has reset on the router it looks like a faulty power supply or your mains supply is causing the issue.

The router stats look good you are connected at maximum speed and have a spare noise margin.

Recommend the next time it drops if the router uptime resets then you obtain a new router and see if it fixes the issue.

[keydoh81]

Nice one. That's what I thought when I saw the router was resetting. It's not my line supply as other equipment is ok. Maybe time for a 3rd router