Keep getting reminders to return equipment but already have?

[GBrooker]

Hello, I have returned my equipment several weeks ago but still get reminders to return it or else i'll be charged, what should I do?

[Daniel0210]

@GBrooker Give Sky a ring. Hopefully you still have your proof of posting.

[caesarome]

@GBrooker 

You don't need to call Sky as I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Get-Started/Community-Messaging/m-p/3378405

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer and processed the relevant box exemptions. Issue resolved now 🙂

[Mrs+Storey]

I have returned my equipment, and spoken to an advisor and I am still getting reminders to send back equipment! 

[caesarome]

@Mrs+Storey 

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Mrs+Storey]

Thank you. I am reluctant to call again because it took so long the last time. Thanks for your help

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂