My bill

[Lisaaaaaaaa]

Why have you took over double my bill from my DD if it's because my contract is up you told me we could discuss this before end date but no instead you have took over a £100 from my account !!!! 

[PandJ2020]

You're talking to other customers here and not Sky.

in general it's up to the customer to keep an eye on contracted dates and costs and make contact to Sky.

you have to give 31 days notice once out of contract.  Charging is monthly in advance.

you'll neeed to contact them to give notice / negotiate new deal.

[GD1]

@Lisaaaaaaaa  Your contract doesn't end your discounts do.  Once they end you are billed at the full rate, they won't be held until you contact Sky.  To duscuss a new deal you will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[Mark39]

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@Lisaaaaaaaa wrote

...if it's because my contract is up you told me we could discuss this before end date...

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....and you can, but it's your bill and it's up to you to contact Sky to discuss, not the other way round. Sky won't contact you.