Over payment

[Richy+29]

I had payed a late bill 2 days late and I then used my credit card but was charged twice amount of £107 I was then refunded one payment of £107 but not the other amount and now I have been told my account is In arrears and will be charged £10 late payment fee not happy 

[caesarome]

@Richy+29 

Give Sky a call.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call, it might take a few seconds to appear, if you are in Ireland make sure the flag in the bottom right is changed to the ROI so you see an 0818 number:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Richy+29]

I had done this and was told my bill would be amended asap but clearly not as it still sending me emails telling me my account is overdue and will be charged £10 late payment fee 

[caesarome]

Have you looked at your future bills to see what they show ?

[Richy+29]

Yes July bill is £192 but I pay £75 pm 

[caesarome]

When did you call Sky and when is that July bill due to be paid ?

[Richy+29]

I called sky 5 times this week and the bill is due 11th July 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 
 

[Lisa-P1987]

Update - spoken to Richy+29, discussed various billing topics and where to find an offer for kids 🙂

[Richy+29]

I was contacted by see the light part of sky package that I had when lived in a flat told I was moving and wanted the same lackeage moved out in may charged until June for the sum of £111 ? I told moving team to keep the same package and was assure that would happen to then realise it's not ? Can some one explain what is going on sky taken total of almost £230 in one month NOT PAYING 

[Mark39]

Did you not ask the adviser during the online chat you had?

[Richy+29]

Yes I told him I was moving house and wanted the same package but had to sign a new contract to move home with lower broadband speed as the address does not support see the light speeds so I have been scammed In a way. When I joined I told the lady I only had a six month contract and was told when I move address I would get the same package I signed up for 

[Mark39]

Yes, you've told us that, but did you not ask the adviser why you were being billed for the amounts you mentioned? The adviser had access to your account and billing details during your chat session and would have beej able to explain. If so, what did they say? We customers here don't have access to your records.

[Richy+29]

Yes I was told I'd be charged extra due to moving address that's all and now I have two separate accounts for broadband with the same company