Sky go extra

[Kxtie]

Hello, 

I am trying to watch sky go on my PS4 but an error is coming up saying that I will need to purchase Sky Go Extra package. I saw somewhere that I can see if it is a free perk with Sky VIP, which it was on my account and I activated it, but it's still not working. 
Anyone have any ideas? 

[caesarome]

Your post isn't to clear, is Sky Go Extra on your account now or do you need to activate it ?

[Kxtie]

Apologies, it was an option on my account when I scrolled through, I clicked activate and then finish, but nothing has changed. When I scroll through the options on sky VIP, it is no longer there but I cannot see on my account that it has been added anywhere 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the bottom left, middle or bottom right of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Kxtie]

Excellent thank you 

[Tom-W19]

Thanks for escalating caesarome. We've sent an invite to Kxtie