To Many Wifi Devices?

[cuke]

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@Robbo0410 wrote:

@cuke I've been having numerous problems with my broadband for months, problems are anything from the router resetting itself, internet and voice light turning amber (lights turn green again after a few minutes) when that occurs the bandwidth has changed on my 5ghz channel from 80mhz to 40mhz so it's effectively halfed my speeds, and then genuinely it will reboot itself again and when it does nothing will connect apart from the Sky box which is wired and the mini box upstairs, and in network settings it says 80mhz channel 44 on my sky box (in the engineer settings 001 on your sky remote) that's not even possibly, the Sky router only has 3 channels on 5ghz and that isn't one of them, I've got a callback tomorrow off a specialist to try and resolve the issue I've had numerous routers as they just blame it on that, had a Sky TV engineer come out, reset everything and reconnect both sky boxes and make sure all the mesh network is connected on his end (he was very helpful btw) I'm at my wits end, they've suggested trialling Sky Max with a different router for a month to see if that helps but other then that I'm paying a small fortune for broadband that seemingly isn't working properly, any advice would be great, I have tried everything wireless also, no wired connections and had no luck, it was fine for around 2 weeks with no drops but last few days it has started with the problems again, everything is fine on Sky and Openreach's end apparently, which points to something causing a conflict

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Sorry to hear you're having these issues but I've found that the SR203 hubs generally to be stable and give a good signal given the right environment.

If I'm understanding you correctly then you have the same hub and Sky have issued you with replacements but the same issues persists?

My understanding is it that only the device itself, or external influences that could cause rebooting, or the loss of connection. From your reply it looks like you have tried just about everything I'd do to troubleshoot the issue, but I'd doubt if paying out for Sky Max's solution as that won't work with SkyQ anyway, as far as I understand it, just bring in other 'challenges'.

I know this might be long winded but I'd try removing every connection to the hub, Wi-Fi and wired and seeing if the hub remains connected and stable. If so then reconnect one by one the devices and test again each time.

Another thing, are you full fibre, thus has the ONT been tested and the connecting cable substituted for another?

As a former IT Technician this kind of issue was always a challenge and frustrating so I empathise with you.

[Robbo0410]

@cuke it has been escalated to Openreach a few times but they normally respond straight away to Sky saying that there aren't any issues with the ONT or the line, when the router is rebooting itself or losing connection (orange internet and voice lights) all the lights remain on the ONT, LAN light flickers as normal so there is clearly no issue with the traffic back and forth between the ONT and router, could be a device causing it, I guess the next step would be to disconnect everything and try a couple devices at a time and see if that helps, I did a network scan earlier and sent it over to an advisor and they said everything is fine no issues with the network and mesh, it's generally on anywhere between 6-18 hours before it will disconnect or reset, and yes I'm full fibre

[Robbo0410]

There are only 5 devices connected at the moment, the main Sky Q box which is hard wired, rest are wireless, mini box upstairs, my phone, partners phone and my 4 year old's tablet I have disabled my step sons Amazon echo as I've noticed that has been connected all the time whilst I've been having these problems, I just can't see it being a device

[Chrisee]

@Robbo0410 so we can see what is going on can you post your Sky hubs stats as they tell more experienced forum members quite a lot ideally dont reboot your hub before taking the stats as a few days history helps. See Find your Sky Broadband router statistics

[Robbo0410]

@Chrisee I'd love to be able to post my stats after a few days, unfortunately it rebooted again this morning so it's only been on just over 5 hours

[Robbo0410]

@Chrisee this was from the 19th April but within a few days it was back to resetting itself, bizarre, as you can see clearly no issues with the broadband when the uptime was nearly 290 hours

[Chrisee]

@Robbo0410 current stats would help,as there was no traffic flowing on the previous stats. 

[Robbo0410]

I'll post one later on when I finish work, hopefully the router has stayed on for a few more hours without a reset/disconnect 

[Robbo0410]

@Chrisee my partner has just sent one over to me whilst I'm at work, I just gave her instructions on how to do it 

 

[Chrisee]

@Robbo0410 if I read your post correctly you have at least one Sky Q box in which case Sky Wifi Max is not an option as it is not compatable with the new routers.Sky Q uses an older type of wifi mesh networking which is somewhat past its sell-by date but Sky wont be updating it as satellite broadcasting is unlikely to becaround much longer.

The old Sky. Q mesh defaults to using ch36 80MHz which covers ch36 to 52 but can be set to `ch36 40MHz which is lower half of the 80MHz option or ch44 40MHz which pretty obviously is the upper half. The bandwidth can be set on the hub or on a Sky Q box so the variation is possible if one of the boxes is set to one of the 40MHz options so check each box is set to whichever option you want.

The stats dont really tell us much but kit randomly rebooting implies a fault. Where replacement kit does the same it could be an issue with mains supply as having 2 dodgy units is pretty remote. I would badger Sky to send out a more experienced engineer with decent network knowledge. If you are persistent there are some excellent staff who really understand the system..

Personally I junked Q and moved over to the Sky Stream platform which is far simpler and works really well if you have a good home network. It is not a straight upgrade thoughbso do research before moving.

[cuke]

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@Robbo0410 wrote:

There are only 5 devices connected at the moment, the main Sky Q box which is hard wired, rest are wireless, mini box upstairs, my phone, partners phone and my 4 year old's tablet I have disabled my step sons Amazon echo as I've noticed that has been connected all the time whilst I've been having these problems, I just can't see it being a device

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So have you disconnected every device from the hub just so as to eliminate a duff patch cable or device?

Why I'm asking you to do this is so you can then show it isn't your network.

I assume you're not running a managed network switch either?

[Robbo0410]

@Chrisee weird thing is sometimes it changes the channel to channel 44 80mhz that's not even an option in the router settings, that is when all the devices can't connect apart from the sky Q box and mini box, @cuke I will try that tonight when I get in from work and leave it overnight to see what happens 

[Chrisee]

@Robbo0410 ch36 80MHz is more properly called ch44 80MHz as that is the centre channel so I suspect that is just what an app calls it.

[Robbo0410]

@Chrisee ah right thanks for clarifying that and for switching to Sky Stream I don't really see the point when my broadband is playing up

[Robbo0410]

@Chrisee woke up this morning to find the connection had dropped again internet and voice light amber, there was literally only the Sky box connected (hard wired) I powered off the ONT then back on and within 30 seconds it had come back on, there's obviously an issue externally, I have disconnected the sky box there is literally nothing connected now if it does it again I'm unsure where to go from here I have a callback from a Network specialist between 12-1 today